Service desk + SAM · replaced ServiceNow & a license spreadsheet
Northfield Logistics cut IT tooling cost 60% and stopped losing renewal dates
Logistics & freight · 340 employees · IT team of 6
Northfield ran ServiceNow for tickets and tracked software licenses in a shared spreadsheet that only one person really understood. When that person left, so did the renewal calendar. They moved both onto Trakolo in the same week — one login, one place to look, and asset renewals now flag themselves.
"We weren't using 80% of what we paid ServiceNow for. Trakolo does the 20% we actually needed, plus the asset tracking we were doing in a spreadsheet — for a third of the cost."
— Director of IT, Northfield Logistics
60%
lower annual tooling spend vs. ServiceNow + spreadsheets
$41K
in idle software licenses reclaimed in the first quarter
1 week
to migrate tickets and assets off the old stack
Sprint board + Change management · compliance-driven engineering org
Lumen Health Analytics ships to production without missing an audit trail
Healthcare SaaS · 210 employees · Engineering team of 34
Every deploy at Lumen needs a documented approval — a HIPAA auditor asks for it every year. Jira tracked the work; a separate change-management tool (that nobody liked) tracked the sign-off. Trakolo put both on the same card, so the approval trail is just... there, instead of reconstructed from two systems every March.
"Audit prep used to take a week of cross-referencing Jira against our change log. Now the auditor clicks through from the sprint card to the approval to the deploy window, in one place."
— VP of Engineering, Lumen Health Analytics
5 days → 4 hrs
time to assemble evidence for the annual compliance audit
100%
of production changes carry a linked, approved change request
2
tools retired (standalone change-management + spreadsheet log)
Service desk + AI agent · high ticket-volume retail IT
Cartway Retail Group lets the AI agent close the tickets that don't need a human
Retail · 890 employees across 60 stores · IT team of 9
Password resets and access requests from store staff made up nearly half of Cartway's ticket volume. Trakolo's AI agent now verifies identity, resets access, and closes the ticket end-to-end for the routine cases — with anything unusual, urgent, or from a frustrated requester still routed to a person.
"Our team of nine covers sixty stores. The AI agent handling routine resets is the difference between drowning every Monday morning and actually getting to the interesting work."
— Head of IT Operations, Cartway Retail Group
44%
of tickets resolved by the AI agent with no human touch
2h 14m → 38m
average time to resolution across the whole queue
4.7 / 5
CSAT score on AI-resolved tickets, on par with human agents