Trakolo replaces the spreadsheet-and-tool patchwork most growing companies run on — with one connected system built for six core jobs, from a self-service request to a production deploy.
Auto-assign by category, team, or workload.
Timers, escalations, and breach alerts built in.
A branded portal so employees can log and track their own requests — plus their own joining date, designation, offer letter, payslips, leave entitlement, and working hours, synced from your HRIS.
Command-K search, one-click quick actions, and inline "confirm & close" on tickets waiting for you — the common path never needs a second screen.
Deflect repeat tickets with searchable internal articles.
Email-to-ticket, phone with voicemail transcription, chat, Slack, and the portal — all land in one queue, stamped with their source.
Password resets, access requests, and how-tos closed end-to-end — with guardrails that keep P1s and frustrated requesters with a human.
A visual if-this-then-that builder — pick a trigger, stack conditions, chain actions, set the run order. VIP fast lanes, breach warnings, and outage clustering ship as examples, not the ceiling.
Admins create catalog items and assign each one an approval path and a fulfillment group — published to employees instantly, no engineering ticket required.
Predefined catalog requests for server, database, and Azure DevOps access — scoped by role and project, so a developer only ever gets their project's DEV environment and a DBA only ever gets the database, never the machine.
New VM or a spec upgrade, requested through the catalog — nobody provisions or resizes a machine directly, and production changes are additionally gated by a change request.
Stand up a team to work Service desk tickets, or a group to approve change requests — business-side requests route separately from project teams, not to one central manager.
Link many incidents to one root cause, post the workaround everywhere at once, fix it once — and trace straight through to the development ticket and change request that closed it out.
A rota behind every escalation rule — pages the right person, with acknowledgment windows and backup.
Eight UI languages, per-user override, and AI-translated ticket replies — both sides read their own language. Dark mode and accent themes included.
A floating ChatGPT-style assistant on the agent workspace, admin, and self-service portal — answers questions, drafts replies, and links straight to the right screen. One switch turns it off workspace-wide.
Hardware and software in one register, with owners and locations.
Seat counts, renewal dates, and utilization in one view.
Track a device from purchase to retirement automatically.
Get notified before a license or warranty lapses, not after.
A whole laptop refresh in one CSV — with a create-vs-update preview before anything saves, and the same format the API accepts.
Guided imports from Jira, ServiceNow, Zendesk, Freshdesk, Trello, or any CSV export.
Agent and network scans find unmanaged devices and rogue software — the inventory matches reality.
Plan and run sprints without leaving the same system as IT.
Link tickets to commits, branches, and pull requests.
Organize work at whatever level your team plans at.
See throughput and cycle time trends automatically.
Stand up a new project or a scrum team, and assign who's building what — the same teams and projects every board, sprint, and change request reads from.
Raised by the developer once code is merged — scoped specifically to the PRE → PROD promotion.
Routes to the project's owning scrum team by default, with a separate track for business-side requests — not one central approver for everything.
Pick a low-traffic window and it's visible on the change record for everyone downstream.
Every change links back to its sprint card and source ticket — or shows plainly that there wasn't one.
Build views for SLA performance, asset spend, or team load.
One-click exports formatted for compliance reviews.
Flip a switch in System status to capture verbose request, webhook, and job logs — hand them straight to support instead of waiting on us to reproduce it. Personal data stays masked, and it turns itself off after 24 hours.
Built-in Admin, Manager, Agent and Viewer roles, plus your own custom roles with per-area access levels.
Connect your own identity provider — metadata, attribute mapping, group→role mapping, and a live test sign-in.
Scoped, revocable keys for server-to-server access — separate from each user's personal token.
Plan, seats, payment method and invoice history in one place for Trakolo Cloud tenants — agent, dev, and admin seats broken out separately, plus Self-Service Portal users, which never consume a paid seat.
Autonomous AI agents are licensed separately from human seats — one license per active agent, whether it's working the service desk or picking up backlog items and opening PRs.
Service desk, asset, and sprint reports side by side — how many P1s last month, incidents by week, fleet changes, delivery lead time.
Post-resolution surveys with team and AI-vs-human breakdowns, and manager follow-up on low scores.
Folders for every team, with files, video, audio, and images side by side — not just office documents.
Nested pages per space, rich content, page history, and comments — for process docs and runbooks, not just short articles.
The same file attaches to a ticket, a knowledge base article, or a wiki page — upload once, reuse everywhere.
Every file and every wiki page keeps its past revisions, with one-click restore.
Workspace storage quota, external share tracking, and per-space permissions, set by an admin.
Once a team is running on Trakolo, other departments can spin up their own workspace on the same platform — same tickets engine, their own categories and workflows.
One shared front door for every department's requests, not just IT's.
Onboarding, leave requests, and employee queries on structured workflows — with employee self-service for payslips, leave balances, and HR documents.
Maintenance requests, room bookings, and building issues tracked to resolution.
A dedicated workflow for logging, escalating, and closing out formal complaints.
Ticket triage, resolution suggestions, and predictive asset alerts run on AI by default — see the full breakdown on the Integrations page.
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