Trakolo plugs into your identity provider, chat tools, dev stack, and business systems — so tickets, assets, and work stay in sync everywhere.
Create & update tickets from any channel
Ticket bot & status notifications
Turn any inbox into a ticket queue
Log requests from customer chats
Sync users, groups & permissions
SSO & automatic provisioning
SSO, SCIM & lifecycle management
SSO & directory sync
Link commits, branches & PRs to tickets
Two-way status sync with merge requests
Branch-to-ticket linking
Build your own custom connections
Calendar, files & Teams sync
Link customer records to tickets
Connect to 6,000+ apps, no code
Feed reporting data into custom dashboards
Trakolo uses AI to cut manual triage work and catch problems before they become tickets — trained on your own workspace data, never shared across customers.
Automatically categorizes, prioritizes, and routes incoming tickets to the right team — no manual sorting.
Resolves common requests (password resets, access requests, FAQs) instantly, before a human ever sees them.
Flags licenses likely to be under- or over-utilized, and predicts renewal risk before it becomes a cost surprise.
Surfaces similar past tickets and their fixes as an agent types, shortening time-to-resolution.
Flags frustrated or high-risk conversations early so they can be escalated before they churn.
Ask "which team missed the most SLAs last month?" and get a chart back — no dashboard building required.
Our open API and webhook support mean almost anything can be connected.
View API docs →