One system, one path. Every ticket, asset, and dev task moves through the same clear stages — including a full change management step before code reaches production — so nothing sits forgotten in an inbox or a spreadsheet.
Every request starts here — a broken laptop, a new software license, a bug report, or a new hire's access needs. Capture it from wherever your team already works, and Trakolo turns it into a structured record automatically.
Every item gets an owner, a priority, and an SLA clock. Managers see exactly where things stand across IT, assets, and dev work — in one board, not four separate tools.
Close the loop with a clear resolution note, linked changes, and automatic notification to whoever raised it. Nothing closes silently — and nothing reopens without a trace.
For dev work, "resolved" means merged code, not a live deploy. Once a PR merges, a change request captures risk and rollback, routes for approval, and gets a scheduled PRE → PROD window — whether it started life as a use case ticket or a backlog item the developer opened themselves.
Every resolved item feeds straight into audit-ready reporting — SLA compliance, license utilization, asset lifecycle, and team performance, exportable in one click.
Trakolo adapts the same underlying flow to how each team actually thinks about their work.
Tickets route by category and SLA automatically. Recurring issues surface as trends, not just individual tickets.
Every license and device is linked to an owner and a renewal date, so nothing quietly auto-renews or goes unused.
The same tickets live on a sprint board, linked to commits and pull requests — and once merged, a change request handles the PRE → PROD promotion without leaving the same system.
Set up your first board in under five minutes — no credit card required.
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