2026.7.2Jul 21, 2026
CloudStandalone
- AddedDocument library — folders, files, video, audio and images side by side, with versioning and an "attach to…" flow onto tickets, KB articles, or wiki pages.
- AddedConfluence-style wiki spaces — nested pages per team, page history, comments.
- AddedEmployee self-service HR — joining date, designation, offer letter, payslips, leave entitlement and requests, working hours.
- AddedNotifications and a logged-in profile menu on the Self-Service Portal and the platform console, matching the agent workspace.
- ImprovedLicense & billing now shows a Cloud subscription view (plan, seats, invoices) alongside the on-premise license view.
- ImprovedTenant workspaces (platform console) now shows database and file storage consumed per tenant, plus platform-wide totals.
- FixedPrimary buttons could render invisible (white text on a light background) while hovered — a CSS specificity bug affecting every page.
- FixedNotification and search popovers could become unclickable if another popover was already open.
2026.7.1Jul 14, 2026
CloudStandalone
- AddedSAML SSO & SCIM provisioning — bring your own identity provider, with attribute and group→role mapping.
- AddedCustom roles & a per-area permission matrix, alongside the built-in Admin/Manager/Agent/Viewer roles.
- AddedWorkspace-level API keys — scoped, revocable, separate from each user's personal token.
2026.6.0Jun 20, 2026
CloudStandalone
- AddedAI Copilot — a floating assistant on the agent workspace, admin, and self-service portal.
- ImprovedBusiness rules turned into a full visual builder — pick a trigger, stack conditions, chain actions, set the run order.
- ImprovedAppearance & language — dark mode, five accent themes, and per-user language override.
2026.5.0May 18, 2026
CloudStandalone
- AddedGantt chart for sprints — bars, percent complete, dependencies, and deploy milestones.
- AddedTeam workload view — my/group new-ticket queues, drag to assign or pair, claim unassigned work.
- AddedCalendar, card, and list views for tickets and sprint boards.
2026.4.0Apr 12, 2026
CloudStandalone
- AddedService catalog — admins create catalog items with an approval path and fulfillment group, published to employees instantly.
- AddedProblem management and on-call/paging with escalation.
- ImprovedTicket sources — email-to-ticket and phone with voicemail transcription, both stamped with their source.
2026.3.0Mar 8, 2026
CloudStandalone
- AddedChange management — change requests, CAB approval, and deployment-window scheduling for every PRE → PROD promotion.
- AddedAsset discovery — agent and network scan, reconciled into the asset inventory.
2026.2.0Feb 2, 2026
CloudStandalone
- AddedGeneral availability — ticketing & SLAs, software & asset management, sprint boards, and audit-ready reporting.